Refund policy

Please note all items are made by hand in Naarm/Melbourne meaning that all sales are final. We pride ourselves on hand crafted, well-made pieces that will last you a life time when treated with care. We do not offer refunds or returns for a change of mind. If an item is deemed faulty by our mistake, then a replacement or exchange can be made. Please email us to arrange this. Customers must receive written return authorisation via email by us prior to the return. We cannot take responsibility for accidental damage by the customer. 
When enquiring about an exchange, size swap or store credit, please email us at filthyyjewellery@gmail.com and include proof of purchase (receipt), photo evidence of damage and thorough detail regarding reasons for the enquiry. 

Returns:
In the event of a return being granted at our discretion, customers will receive store credit to purchase another item from our store to the same price value, provided that the original item purchased is unworn and is not damaged by the customer, as well as being in it's original packaging. The customer will be responsible for postage fees both ways in this circumstance. Returns do not apply for custom made items. 

Incorrect size:
If you have purchased a ring that does not fit, you must contact us within 7 days of receiving your order. It must be undamaged and unworn (other than trying it on briefly to check the size). Once we have received your ring we will inspect and deem it in good, damaged or worn condition and proceed with a remake provided it is in good condition. 

Repairs:
If you require repairs for your jewellery (filthyy items only) please send us an email with photo evidence. If your item is deemed faulty/broken as a manufacturing fault on our behalf, we will repair or replace your item free of charge. If it is broken as a fault of the customer, a repair fee at our hourly rate will be required depending on severity of damage and can be discussed via email. 
Postage will be paid both ways by the customer if the damaged item is a fault of the customer. 

*We have a strict no dick head policy and we refuse to tolerate any form of dickhead language. Engaging in such language will result in the customer being banned from any future purchases from our store. Please keep this in mind when communicating with us ;)